Assessment of self-rated consumer knowledge among low income housing residence in Malaysia
Data from the 2008 Consumer Empowerment in a Globalized Market were used to examine factors associated with giving good self-rating on consumer knowledge and to identify the gap between self-rated and actual consumer knowledge among low income housing residence in Selangor and the Federal Territory...
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| Format: | Article |
| Language: | English |
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Universiti Putra Malaysia Press
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/40859/1/Assessment%20of%20Self-Rated%20Consumer%20Knowledge%20among%20Low%20.pdf |
| _version_ | 1825949677933035520 |
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| author | Haron, Sharifah Azizah Masud, Jariah |
| author_facet | Haron, Sharifah Azizah Masud, Jariah |
| author_sort | Haron, Sharifah Azizah |
| collection | UPM |
| description | Data from the 2008 Consumer Empowerment in a Globalized Market were used to examine factors associated with giving good self-rating on consumer knowledge and to identify the gap between self-rated and actual consumer knowledge among low income housing residence in Selangor and the Federal Territory of Kuala Lumpur. Those who claimed to know their rights and responsibilities as consumers and knew about the Consumer Protection Act 1999 are more likely to have good self-rated consumer knowledge. However, those in the lowest 20% income quintile and middle 20% income quintile are less likely than the top 20% income quintile to have good self-rated consumer knowledge. A high percentage of the respondents knew about and correctly stated their rights and responsibilities as consumers. On the contrary, only a few knew about the legislation that protected consumers and redress mechanism, indicating that they were not quite well-versed with a ‘higher level’ of consumer knowledge which is vital for their empowerment in the marketplace. |
| first_indexed | 2024-03-06T08:48:15Z |
| format | Article |
| id | upm.eprints-40859 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T08:48:15Z |
| publishDate | 2012 |
| publisher | Universiti Putra Malaysia Press |
| record_format | dspace |
| spelling | upm.eprints-408592015-10-27T03:04:37Z http://psasir.upm.edu.my/id/eprint/40859/ Assessment of self-rated consumer knowledge among low income housing residence in Malaysia Haron, Sharifah Azizah Masud, Jariah Data from the 2008 Consumer Empowerment in a Globalized Market were used to examine factors associated with giving good self-rating on consumer knowledge and to identify the gap between self-rated and actual consumer knowledge among low income housing residence in Selangor and the Federal Territory of Kuala Lumpur. Those who claimed to know their rights and responsibilities as consumers and knew about the Consumer Protection Act 1999 are more likely to have good self-rated consumer knowledge. However, those in the lowest 20% income quintile and middle 20% income quintile are less likely than the top 20% income quintile to have good self-rated consumer knowledge. A high percentage of the respondents knew about and correctly stated their rights and responsibilities as consumers. On the contrary, only a few knew about the legislation that protected consumers and redress mechanism, indicating that they were not quite well-versed with a ‘higher level’ of consumer knowledge which is vital for their empowerment in the marketplace. Universiti Putra Malaysia Press 2012 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/40859/1/Assessment%20of%20Self-Rated%20Consumer%20Knowledge%20among%20Low%20.pdf Haron, Sharifah Azizah and Masud, Jariah (2012) Assessment of self-rated consumer knowledge among low income housing residence in Malaysia. Pertanika Journal of Social Sciences & Humanities, 20 (4). pp. 1085-1102. ISSN 0128-7702; ESSN: 2231-8534 http://pertanika.upm.edu.my/Pertanika%20PAPERS/JSSH%20Vol.%2020%20(4)%20Dec.%202012/10_Page%201085-1102.pdf |
| spellingShingle | Haron, Sharifah Azizah Masud, Jariah Assessment of self-rated consumer knowledge among low income housing residence in Malaysia |
| title | Assessment of self-rated consumer knowledge among low income housing residence in Malaysia |
| title_full | Assessment of self-rated consumer knowledge among low income housing residence in Malaysia |
| title_fullStr | Assessment of self-rated consumer knowledge among low income housing residence in Malaysia |
| title_full_unstemmed | Assessment of self-rated consumer knowledge among low income housing residence in Malaysia |
| title_short | Assessment of self-rated consumer knowledge among low income housing residence in Malaysia |
| title_sort | assessment of self rated consumer knowledge among low income housing residence in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/40859/1/Assessment%20of%20Self-Rated%20Consumer%20Knowledge%20among%20Low%20.pdf |
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