A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
Software Maintenance (SM) community of practice (CoP) is including the system maintainer as a service provider and the users as its service recipient. Based on this scenario, they are working together or work collaboratively in order to optimize the capabilities of the software, which we called it a...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
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WSEAS
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/41331/1/41331.pdf |
| _version_ | 1796973915912798208 |
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| author | Abdullah, Rusli Mahmoodian, Naghmeh |
| author_facet | Abdullah, Rusli Mahmoodian, Naghmeh |
| author_sort | Abdullah, Rusli |
| collection | UPM |
| description | Software Maintenance (SM) community of practice (CoP) is including the system maintainer as a service provider and the users as its service recipient. Based on this scenario, they are working together or work collaboratively in order to optimize the capabilities of the software, which we called it as SM as a service (SMaaS) process. In this context, The CoP can make use knowledge management system (KMS) as a tool in managing the SM knowledge as a best practice and lesson learnt. SM is the process of identifying and delivering the software as a product based on service level agreement (SLA) that has been made between service provider and the users. The paper will discuss the model on how the SM is offering its service of processes through knowledge life cycle which starting from knowledge acquisition, knowledge storing, knowledge dissemination, and knowledge application in order to avoid any shortcoming fault or failure especially during the software development (SD) in a private cloud computing environment. Therefore, by using the KMS model in managing knowledge of SM, CoP can utilize the SM knowledge in the KMS and it will reduces the mistake or errors, so that they can also maintain a good service besides in enhancing the return of investment (ROI) as well as the quality of software to the particular users. |
| first_indexed | 2024-03-06T08:49:35Z |
| format | Conference or Workshop Item |
| id | upm.eprints-41331 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T08:49:35Z |
| publishDate | 2013 |
| publisher | WSEAS |
| record_format | dspace |
| spelling | upm.eprints-413312015-11-04T04:59:58Z http://psasir.upm.edu.my/id/eprint/41331/ A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment Abdullah, Rusli Mahmoodian, Naghmeh Software Maintenance (SM) community of practice (CoP) is including the system maintainer as a service provider and the users as its service recipient. Based on this scenario, they are working together or work collaboratively in order to optimize the capabilities of the software, which we called it as SM as a service (SMaaS) process. In this context, The CoP can make use knowledge management system (KMS) as a tool in managing the SM knowledge as a best practice and lesson learnt. SM is the process of identifying and delivering the software as a product based on service level agreement (SLA) that has been made between service provider and the users. The paper will discuss the model on how the SM is offering its service of processes through knowledge life cycle which starting from knowledge acquisition, knowledge storing, knowledge dissemination, and knowledge application in order to avoid any shortcoming fault or failure especially during the software development (SD) in a private cloud computing environment. Therefore, by using the KMS model in managing knowledge of SM, CoP can utilize the SM knowledge in the KMS and it will reduces the mistake or errors, so that they can also maintain a good service besides in enhancing the return of investment (ROI) as well as the quality of software to the particular users. WSEAS 2013 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/41331/1/41331.pdf Abdullah, Rusli and Mahmoodian, Naghmeh (2013) A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment. In: 12th International Conference on Artificial Intelligence, Knowledge Engineering and Data Bases (AIKED '13), 20-22 Feb 2013, Cambridge, UK. (pp. 208-212). http://www.wseas.us/e-library/conferences/2013/CambridgeUK/AISE/AISE-33.pdf |
| spellingShingle | Abdullah, Rusli Mahmoodian, Naghmeh A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment |
| title | A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment |
| title_full | A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment |
| title_fullStr | A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment |
| title_full_unstemmed | A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment |
| title_short | A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment |
| title_sort | model of managing knowledge for software maintenance as a service smaas in a private cloud computing environment |
| url | http://psasir.upm.edu.my/id/eprint/41331/1/41331.pdf |
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