The development of KPI for measuring ICT support service quality
This paper proposes a development of key performance indicators (KPIs) for measuring the quality of ICT support services. The usage of Information and Communication Technology (ICT) cannot be denied in every stage of work by individuals, businesses or organizations. Hence, various categories of ICT...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/41337/1/41337.pdf |