Tabung Haji research and development (R&D): initiating best practices
This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BR...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Putra Malaysia Press
2014
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/42897/1/Tabung%20Haji%20research%20and%20development%20%28R%26D%29%20initiating%20best%20practices.pdf |
| _version_ | 1796974235720089600 |
|---|---|
| author | Zawawi, Dahlia Raja Yusof, Raja Nerina |
| author_facet | Zawawi, Dahlia Raja Yusof, Raja Nerina |
| author_sort | Zawawi, Dahlia |
| collection | UPM |
| description | This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BRRJH), and the invention of the pilgrim tracking management system. Apart from that, TH had also implemented extensive trainings for pilgrims, trainers and hajj facilitators, applied computerized system on rooms/buses/tents allocation for pilgrims, and the creation of the online ibadah and online counselling. These research and development initiatives portrayed TH’s continuous efforts in improving their services in assisting pilgrims in their Hajj journey. |
| first_indexed | 2024-03-06T08:54:07Z |
| format | Article |
| id | upm.eprints-42897 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T08:54:07Z |
| publishDate | 2014 |
| publisher | Universiti Putra Malaysia Press |
| record_format | dspace |
| spelling | upm.eprints-428972016-04-26T06:59:50Z http://psasir.upm.edu.my/id/eprint/42897/ Tabung Haji research and development (R&D): initiating best practices Zawawi, Dahlia Raja Yusof, Raja Nerina This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BRRJH), and the invention of the pilgrim tracking management system. Apart from that, TH had also implemented extensive trainings for pilgrims, trainers and hajj facilitators, applied computerized system on rooms/buses/tents allocation for pilgrims, and the creation of the online ibadah and online counselling. These research and development initiatives portrayed TH’s continuous efforts in improving their services in assisting pilgrims in their Hajj journey. Universiti Putra Malaysia Press 2014 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/42897/1/Tabung%20Haji%20research%20and%20development%20%28R%26D%29%20initiating%20best%20practices.pdf Zawawi, Dahlia and Raja Yusof, Raja Nerina (2014) Tabung Haji research and development (R&D): initiating best practices. Asian Journal of Case Research, 7 (3). pp. 47-64. ISSN 1985-4579 http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36 |
| spellingShingle | Zawawi, Dahlia Raja Yusof, Raja Nerina Tabung Haji research and development (R&D): initiating best practices |
| title | Tabung Haji research and development (R&D): initiating best practices |
| title_full | Tabung Haji research and development (R&D): initiating best practices |
| title_fullStr | Tabung Haji research and development (R&D): initiating best practices |
| title_full_unstemmed | Tabung Haji research and development (R&D): initiating best practices |
| title_short | Tabung Haji research and development (R&D): initiating best practices |
| title_sort | tabung haji research and development r d initiating best practices |
| url | http://psasir.upm.edu.my/id/eprint/42897/1/Tabung%20Haji%20research%20and%20development%20%28R%26D%29%20initiating%20best%20practices.pdf |
| work_keys_str_mv | AT zawawidahlia tabunghajiresearchanddevelopmentrdinitiatingbestpractices AT rajayusofrajanerina tabunghajiresearchanddevelopmentrdinitiatingbestpractices |