Library counter talk: communication encounters between counter staff and international students
Library patron communication is considered an important form of customer service. The professional use of language by library front desk staff should reflect the professional image of not only the library but also of the university itself. Library front desk staffs are responsible for various types...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2012
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/48156/1/48156.pdf |