Developing scale on factors affecting innovation service culture in hospitality industry

This paper aimed at finding the factors influencing innovative service culture and personality, a case study of a famous hotel in Kuala Lumpur. In order to achieve the aim, the objectives were laid out firstly identify the factors influencing the innovative service culture at and secondly to develop...

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Main Authors: A. Rahim, Marina, Kunasekaran, Puvaneswaran, Ramachandran, Sridar, Shuib, Ahmad, Mohammad Afandi, Syamsul Herman
Format: Conference or Workshop Item
Language:English
Published: Social Transformation Research Platform, Universiti Sains Malaysia 2012
Online Access:http://psasir.upm.edu.my/id/eprint/48393/1/Developing%20scale%20on%20factors%20affecting%20innovation%20service%20culture%20in%20hospitality%20industry.pdf
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author A. Rahim, Marina
Kunasekaran, Puvaneswaran
Ramachandran, Sridar
Shuib, Ahmad
Mohammad Afandi, Syamsul Herman
author_facet A. Rahim, Marina
Kunasekaran, Puvaneswaran
Ramachandran, Sridar
Shuib, Ahmad
Mohammad Afandi, Syamsul Herman
author_sort A. Rahim, Marina
collection UPM
description This paper aimed at finding the factors influencing innovative service culture and personality, a case study of a famous hotel in Kuala Lumpur. In order to achieve the aim, the objectives were laid out firstly identify the factors influencing the innovative service culture at and secondly to develop a measurement scale on the factors influencing innovation. Past studies on innovation, innovative culture and innovative service were reviewed. A sample size of 143 respondents was interviewed to. Factor analysis was employed to develop a scale on the factors influencing innovative service culture. The aim of the results was to reduce the number of variables, to the important variable only. From 72 variables, only 49 were selected in the factor analysis through a rotated component matrix. Later, they were regrouped into 9 factors, according to their similarity of characteristics and justifications (service culture, proactive personality, group dynamics, and sense of belongings, corporate communications, and involvement and exceeding expectations). Though the objectives of this research were met, further research has to be carried out to determine significant demographic factors and to observe the relationships to the various factors that the researcher has developed.
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spelling upm.eprints-483932016-09-14T05:40:35Z http://psasir.upm.edu.my/id/eprint/48393/ Developing scale on factors affecting innovation service culture in hospitality industry A. Rahim, Marina Kunasekaran, Puvaneswaran Ramachandran, Sridar Shuib, Ahmad Mohammad Afandi, Syamsul Herman This paper aimed at finding the factors influencing innovative service culture and personality, a case study of a famous hotel in Kuala Lumpur. In order to achieve the aim, the objectives were laid out firstly identify the factors influencing the innovative service culture at and secondly to develop a measurement scale on the factors influencing innovation. Past studies on innovation, innovative culture and innovative service were reviewed. A sample size of 143 respondents was interviewed to. Factor analysis was employed to develop a scale on the factors influencing innovative service culture. The aim of the results was to reduce the number of variables, to the important variable only. From 72 variables, only 49 were selected in the factor analysis through a rotated component matrix. Later, they were regrouped into 9 factors, according to their similarity of characteristics and justifications (service culture, proactive personality, group dynamics, and sense of belongings, corporate communications, and involvement and exceeding expectations). Though the objectives of this research were met, further research has to be carried out to determine significant demographic factors and to observe the relationships to the various factors that the researcher has developed. Social Transformation Research Platform, Universiti Sains Malaysia 2012 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/48393/1/Developing%20scale%20on%20factors%20affecting%20innovation%20service%20culture%20in%20hospitality%20industry.pdf A. Rahim, Marina and Kunasekaran, Puvaneswaran and Ramachandran, Sridar and Shuib, Ahmad and Mohammad Afandi, Syamsul Herman (2012) Developing scale on factors affecting innovation service culture in hospitality industry. In: 2nd USM-PSU International Conference on Arts and Sciences 2012, 2-4 Dec. 2012, Park Royal Hotel, Penang, Malaysia. (pp. 679-685).
spellingShingle A. Rahim, Marina
Kunasekaran, Puvaneswaran
Ramachandran, Sridar
Shuib, Ahmad
Mohammad Afandi, Syamsul Herman
Developing scale on factors affecting innovation service culture in hospitality industry
title Developing scale on factors affecting innovation service culture in hospitality industry
title_full Developing scale on factors affecting innovation service culture in hospitality industry
title_fullStr Developing scale on factors affecting innovation service culture in hospitality industry
title_full_unstemmed Developing scale on factors affecting innovation service culture in hospitality industry
title_short Developing scale on factors affecting innovation service culture in hospitality industry
title_sort developing scale on factors affecting innovation service culture in hospitality industry
url http://psasir.upm.edu.my/id/eprint/48393/1/Developing%20scale%20on%20factors%20affecting%20innovation%20service%20culture%20in%20hospitality%20industry.pdf
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