Water crisis management: satisfaction level, effect and coping of the consumers
The recent global experience of the 1998 El Nino has caused a long drought in Malaysia. The lack of rainfall in the catchment areas especially in the state of Selangor has resulted the two dams that supply water to Kuala Lumpur and surrounding regions to almost critical levels. The water crisis last...
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| Format: | Article |
| Language: | English English |
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Kluwer Academic Publishers
2001
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| Online Access: | http://psasir.upm.edu.my/id/eprint/48547/1/Water%20crisis%20management%20satisfaction%20level%2C%20effect%20and%20coping%20of%20the%20consumers.pdf http://psasir.upm.edu.my/id/eprint/48547/7/A_1012256903509.pdf |
| _version_ | 1811137453280460800 |
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| author | Mat Said, Aini Ahmadun, Fakhru'l-Razi Suan, K. Siew |
| author_facet | Mat Said, Aini Ahmadun, Fakhru'l-Razi Suan, K. Siew |
| author_sort | Mat Said, Aini |
| collection | UPM |
| description | The recent global experience of the 1998 El Nino has caused a long drought in Malaysia. The lack of rainfall in the catchment areas especially in the state of Selangor has resulted the two dams that supply water to Kuala Lumpur and surrounding regions to almost critical levels. The water crisis lasted from March to September 1998 and affected 1.8 million residents. This study was undertaken to investigate the consumers' level of satisfaction towards the strategy of the water crisis management undertaken by the state water authority. The effect of the crisis and the coping behaviour of the affected residents were also assessed. Data were collected by using interview survey on 140 residents living in one of the affected regions. It was found that on the whole the residents were only moderately satisfied with the strategy of water crisis management carried out by the state water authority. They were very unsatisfied with the quantity and quality of water provided and the distance to fetch the water from the static tanks. Majority of the respondents adopted a coping strategy by prioritizing their daily activities. The crisis had affected their work and daily activities. The positive effect of the crisis was the changing attitude of the residents in appreciation of the value of water and an increase in neighbourly spirit and relationships. Underlying causes were analyzed, ways to overcome any future water crisis were discussed and recommendations were proposed. |
| first_indexed | 2024-03-06T09:05:22Z |
| format | Article |
| id | upm.eprints-48547 |
| institution | Universiti Putra Malaysia |
| language | English English |
| last_indexed | 2024-09-25T03:34:32Z |
| publishDate | 2001 |
| publisher | Kluwer Academic Publishers |
| record_format | dspace |
| spelling | upm.eprints-485472024-08-05T23:47:57Z http://psasir.upm.edu.my/id/eprint/48547/ Water crisis management: satisfaction level, effect and coping of the consumers Mat Said, Aini Ahmadun, Fakhru'l-Razi Suan, K. Siew The recent global experience of the 1998 El Nino has caused a long drought in Malaysia. The lack of rainfall in the catchment areas especially in the state of Selangor has resulted the two dams that supply water to Kuala Lumpur and surrounding regions to almost critical levels. The water crisis lasted from March to September 1998 and affected 1.8 million residents. This study was undertaken to investigate the consumers' level of satisfaction towards the strategy of the water crisis management undertaken by the state water authority. The effect of the crisis and the coping behaviour of the affected residents were also assessed. Data were collected by using interview survey on 140 residents living in one of the affected regions. It was found that on the whole the residents were only moderately satisfied with the strategy of water crisis management carried out by the state water authority. They were very unsatisfied with the quantity and quality of water provided and the distance to fetch the water from the static tanks. Majority of the respondents adopted a coping strategy by prioritizing their daily activities. The crisis had affected their work and daily activities. The positive effect of the crisis was the changing attitude of the residents in appreciation of the value of water and an increase in neighbourly spirit and relationships. Underlying causes were analyzed, ways to overcome any future water crisis were discussed and recommendations were proposed. Kluwer Academic Publishers 2001 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/48547/1/Water%20crisis%20management%20satisfaction%20level%2C%20effect%20and%20coping%20of%20the%20consumers.pdf text en http://psasir.upm.edu.my/id/eprint/48547/7/A_1012256903509.pdf Mat Said, Aini and Ahmadun, Fakhru'l-Razi and Suan, K. Siew (2001) Water crisis management: satisfaction level, effect and coping of the consumers. Water Resources Management, 15 (1). pp. 31-39. ISSN 0920-4741; ESSN: 1573-1650 http://link.springer.com/article/10.1023/A:1012256903509?view=classic 10.1023/A:1012256903509 |
| spellingShingle | Mat Said, Aini Ahmadun, Fakhru'l-Razi Suan, K. Siew Water crisis management: satisfaction level, effect and coping of the consumers |
| title | Water crisis management: satisfaction level, effect and coping of the consumers |
| title_full | Water crisis management: satisfaction level, effect and coping of the consumers |
| title_fullStr | Water crisis management: satisfaction level, effect and coping of the consumers |
| title_full_unstemmed | Water crisis management: satisfaction level, effect and coping of the consumers |
| title_short | Water crisis management: satisfaction level, effect and coping of the consumers |
| title_sort | water crisis management satisfaction level effect and coping of the consumers |
| url | http://psasir.upm.edu.my/id/eprint/48547/1/Water%20crisis%20management%20satisfaction%20level%2C%20effect%20and%20coping%20of%20the%20consumers.pdf http://psasir.upm.edu.my/id/eprint/48547/7/A_1012256903509.pdf |
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