Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia
This study empirically investigates the relationship between service guarantee and employee motivation in four and five star hotels in Malaysia. The analysis reported useful findings which provide further insights in service guarantee domain. Empirical evidence showed that service guarantee has no p...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Faculty of Economics and Management, Universiti Putra Malaysia
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/51308/1/12-35.pdf |
| _version_ | 1825930504835170304 |
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| author | Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin Bojei, Jamil |
| author_facet | Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin Bojei, Jamil |
| author_sort | Mohd Shahril, Aslinda |
| collection | UPM |
| description | This study empirically investigates the relationship between service guarantee and employee motivation in four and five star hotels in Malaysia. The analysis reported useful findings which provide further insights in service guarantee domain. Empirical evidence showed that service guarantee has no positive relationship with empowerment but it has significant impact to employee motivation. Thus, hotel industry must make employee motivation a high priority. Findings of the study will provide useful insights on the importance of service guarantee implementation in order for hotel industry to improve service quality and enhance employees’ performance. |
| first_indexed | 2024-03-06T09:12:33Z |
| format | Conference or Workshop Item |
| id | upm.eprints-51308 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T09:12:33Z |
| publishDate | 2012 |
| publisher | Faculty of Economics and Management, Universiti Putra Malaysia |
| record_format | dspace |
| spelling | upm.eprints-513082017-04-03T07:47:26Z http://psasir.upm.edu.my/id/eprint/51308/ Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin Bojei, Jamil This study empirically investigates the relationship between service guarantee and employee motivation in four and five star hotels in Malaysia. The analysis reported useful findings which provide further insights in service guarantee domain. Empirical evidence showed that service guarantee has no positive relationship with empowerment but it has significant impact to employee motivation. Thus, hotel industry must make employee motivation a high priority. Findings of the study will provide useful insights on the importance of service guarantee implementation in order for hotel industry to improve service quality and enhance employees’ performance. Faculty of Economics and Management, Universiti Putra Malaysia 2012 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/51308/1/12-35.pdf Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin and Bojei, Jamil (2012) Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia. In: National Research & Innovation Conference for Graduate Students in Social Sciences (GS-NRIC 2012), 7-9 Dec. 2012, Mahkota Hotel, Melaka. (pp. 916-922). |
| spellingShingle | Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin Bojei, Jamil Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia |
| title | Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia |
| title_full | Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia |
| title_fullStr | Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia |
| title_full_unstemmed | Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia |
| title_short | Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia |
| title_sort | impact of service guarantee on empowerment and employee motivation in four and five star hotels in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/51308/1/12-35.pdf |
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