Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia
This study empirically investigates the relationship between service guarantee and employee motivation in four and five star hotels in Malaysia. The analysis reported useful findings which provide further insights in service guarantee domain. Empirical evidence showed that service guarantee has no p...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Faculty of Economics and Management, Universiti Putra Malaysia
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/51308/1/12-35.pdf |