Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges

This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitiv...

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Main Authors: Kim, Hyeon Cheol, Chua, Bee Lia, Sanghyeop, Lee, Boo, Huey Chern, Heesup, Han
Format: Article
Language:English
Published: Taylor & Francis 2016
Online Access:http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf
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author Kim, Hyeon Cheol
Chua, Bee Lia
Sanghyeop, Lee
Boo, Huey Chern
Heesup, Han
author_facet Kim, Hyeon Cheol
Chua, Bee Lia
Sanghyeop, Lee
Boo, Huey Chern
Heesup, Han
author_sort Kim, Hyeon Cheol
collection UPM
description This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage.
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spelling upm.eprints-531862017-10-27T10:10:23Z http://psasir.upm.edu.my/id/eprint/53186/ Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges Kim, Hyeon Cheol Chua, Bee Lia Sanghyeop, Lee Boo, Huey Chern Heesup, Han This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage. Taylor & Francis 2016 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf Kim, Hyeon Cheol and Chua, Bee Lia and Sanghyeop, Lee and Boo, Huey Chern and Heesup, Han (2016) Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges. Journal of Travel and Tourism Marketing, 33 (9). pp. 1213-1234. ISSN 1054-8408; ESSN: 1540-7306 10.1080/10548408.2015.1094003
spellingShingle Kim, Hyeon Cheol
Chua, Bee Lia
Sanghyeop, Lee
Boo, Huey Chern
Heesup, Han
Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
title Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
title_full Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
title_fullStr Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
title_full_unstemmed Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
title_short Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
title_sort understanding airline travelers perceptions of well being the role of cognition emotion and sensory experiences in airline lounges
url http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf
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