In-flight food delivery and waste collection service: the passengers perspective and potential improvement
Increased competition in the commercial air transportation industry has made service quality of the airlines as one of the key competitive measures to attract passengers against their rivals. In-flight services, particularly food delivery and waste collection, have a notable impact on perception of...
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Institute of Physics Publishing
2016
|
| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/54557/1/In-flight%20food%20delivery%20and%20waste%20collection%20service.pdf |
| _version_ | 1825931061059649536 |
|---|---|
| author | Romli, Fairuz Izzudin Abdul Rahman, K. Ishak, F. D. |
| author_facet | Romli, Fairuz Izzudin Abdul Rahman, K. Ishak, F. D. |
| author_sort | Romli, Fairuz Izzudin |
| collection | UPM |
| description | Increased competition in the commercial air transportation industry has made service quality of the airlines as one of the key competitive measures to attract passengers against their rivals. In-flight services, particularly food delivery and waste collection, have a notable impact on perception of the overall airline's service quality because they are directly and interactively provided to passengers during flight. An online public survey is conducted to explore general passengers' perception of current in-flight food delivery and waste collection services, and to identify potential rooms for improvement. The obtained survey results indicate that in-flight
service does have an effect on passengers' choice of airlines. Several weaknesses of the current service method and possible improvements have been established from the collected responses. |
| first_indexed | 2024-03-06T09:21:01Z |
| format | Conference or Workshop Item |
| id | upm.eprints-54557 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T09:21:01Z |
| publishDate | 2016 |
| publisher | Institute of Physics Publishing |
| record_format | dspace |
| spelling | upm.eprints-545572018-03-29T03:20:52Z http://psasir.upm.edu.my/id/eprint/54557/ In-flight food delivery and waste collection service: the passengers perspective and potential improvement Romli, Fairuz Izzudin Abdul Rahman, K. Ishak, F. D. Increased competition in the commercial air transportation industry has made service quality of the airlines as one of the key competitive measures to attract passengers against their rivals. In-flight services, particularly food delivery and waste collection, have a notable impact on perception of the overall airline's service quality because they are directly and interactively provided to passengers during flight. An online public survey is conducted to explore general passengers' perception of current in-flight food delivery and waste collection services, and to identify potential rooms for improvement. The obtained survey results indicate that in-flight service does have an effect on passengers' choice of airlines. Several weaknesses of the current service method and possible improvements have been established from the collected responses. Institute of Physics Publishing 2016 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/54557/1/In-flight%20food%20delivery%20and%20waste%20collection%20service.pdf Romli, Fairuz Izzudin and Abdul Rahman, K. and Ishak, F. D. (2016) In-flight food delivery and waste collection service: the passengers perspective and potential improvement. In: AEROTECH VI - Innovation in Aerospace Engineering and Technology, 8–9 Nov 2016, Kuala Lumpur, Malaysia. (pp. 1-7). http://iopscience.iop.org/article/10.1088/1757-899X/152/1/012040 In-flight food delivery; Waste collection service; Passenger perspective; Potential improvement 10.1088/1757-899X/152/1/012040 |
| spellingShingle | In-flight food delivery; Waste collection service; Passenger perspective; Potential improvement Romli, Fairuz Izzudin Abdul Rahman, K. Ishak, F. D. In-flight food delivery and waste collection service: the passengers perspective and potential improvement |
| title | In-flight food delivery and waste collection service: the passengers perspective and potential improvement |
| title_full | In-flight food delivery and waste collection service: the passengers perspective and potential improvement |
| title_fullStr | In-flight food delivery and waste collection service: the passengers perspective and potential improvement |
| title_full_unstemmed | In-flight food delivery and waste collection service: the passengers perspective and potential improvement |
| title_short | In-flight food delivery and waste collection service: the passengers perspective and potential improvement |
| title_sort | in flight food delivery and waste collection service the passengers perspective and potential improvement |
| topic | In-flight food delivery; Waste collection service; Passenger perspective; Potential improvement |
| url | http://psasir.upm.edu.my/id/eprint/54557/1/In-flight%20food%20delivery%20and%20waste%20collection%20service.pdf |
| work_keys_str_mv | AT romlifairuzizzudin inflightfooddeliveryandwastecollectionservicethepassengersperspectiveandpotentialimprovement AT abdulrahmank inflightfooddeliveryandwastecollectionservicethepassengersperspectiveandpotentialimprovement AT ishakfd inflightfooddeliveryandwastecollectionservicethepassengersperspectiveandpotentialimprovement |