Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia

Campus traffic congestion is a common occurrence because of the factorial increase in enrolment every year. Universities in the Klang Valley, Selangor, Malaysia have to adjust to the situation to appease the stakeholders, in particular the students. With affluent times, many students have their own...

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Main Authors: Hashim, Rugayah, Mohamad, Sabariah, Haron, Shireen, Hassan, Farihah, Abu Hassan, Norraidah, Kasa, Aishah
Format: Conference or Workshop Item
Language:English
Published: IEEE 2013
Online Access:http://psasir.upm.edu.my/id/eprint/69650/1/Student%20satisfaction%20with%20the%20campus%20bus%20services%20at%20UiTM%20Shah%20Alam%2C%20Malaysia.pdf
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author Hashim, Rugayah
Mohamad, Sabariah
Haron, Shireen
Hassan, Farihah
Abu Hassan, Norraidah
Kasa, Aishah
author_facet Hashim, Rugayah
Mohamad, Sabariah
Haron, Shireen
Hassan, Farihah
Abu Hassan, Norraidah
Kasa, Aishah
author_sort Hashim, Rugayah
collection UPM
description Campus traffic congestion is a common occurrence because of the factorial increase in enrolment every year. Universities in the Klang Valley, Selangor, Malaysia have to adjust to the situation to appease the stakeholders, in particular the students. With affluent times, many students have their own private vehicle which they drive or ride to school. However, most public universities bar students' vehicles from campus if they were given on-campus housing and on-campus transport is available. In the case of Universiti Teknologi MARA, due to the limited number of dormitories, many students rent out. Consequently, they drive their own vehicles to class or for lesser-affluent ones, the buses and taxis are the popular choice to commute. Thus, the influx of these vehicles is the main cause of traffic congestion. This issue continues to be debatable between the university administrators, the staff and the students. Also, the limited number of parking spaces aggravates the situation, hence, the need to plan for an efficient and effective bus system - the campus hybrid transportation system. In doing so, it is important to get the bus passenger's feedbacks on the current transport services provided. In this case, the units of analysis are the students which form the majority of the bus passengers. Thus, this paper reports the pilot survey on student satisfaction with the campus bus service at the main campus. Through a cross-sectional design, 78 completed responses were analyzed where 28.2% indicated dissatisfaction with the current bus service. Furthermore, the comments from the respondents provided further evidence that the transportation system on campus has to be reformed. The paper concludes with suggestions for a hybrid transportation system planning, implementation and policy that would guide the success of the project for all stakeholders.
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spelling upm.eprints-696502019-07-08T02:43:44Z http://psasir.upm.edu.my/id/eprint/69650/ Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia Hashim, Rugayah Mohamad, Sabariah Haron, Shireen Hassan, Farihah Abu Hassan, Norraidah Kasa, Aishah Campus traffic congestion is a common occurrence because of the factorial increase in enrolment every year. Universities in the Klang Valley, Selangor, Malaysia have to adjust to the situation to appease the stakeholders, in particular the students. With affluent times, many students have their own private vehicle which they drive or ride to school. However, most public universities bar students' vehicles from campus if they were given on-campus housing and on-campus transport is available. In the case of Universiti Teknologi MARA, due to the limited number of dormitories, many students rent out. Consequently, they drive their own vehicles to class or for lesser-affluent ones, the buses and taxis are the popular choice to commute. Thus, the influx of these vehicles is the main cause of traffic congestion. This issue continues to be debatable between the university administrators, the staff and the students. Also, the limited number of parking spaces aggravates the situation, hence, the need to plan for an efficient and effective bus system - the campus hybrid transportation system. In doing so, it is important to get the bus passenger's feedbacks on the current transport services provided. In this case, the units of analysis are the students which form the majority of the bus passengers. Thus, this paper reports the pilot survey on student satisfaction with the campus bus service at the main campus. Through a cross-sectional design, 78 completed responses were analyzed where 28.2% indicated dissatisfaction with the current bus service. Furthermore, the comments from the respondents provided further evidence that the transportation system on campus has to be reformed. The paper concludes with suggestions for a hybrid transportation system planning, implementation and policy that would guide the success of the project for all stakeholders. IEEE 2013 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/69650/1/Student%20satisfaction%20with%20the%20campus%20bus%20services%20at%20UiTM%20Shah%20Alam%2C%20Malaysia.pdf Hashim, Rugayah and Mohamad, Sabariah and Haron, Shireen and Hassan, Farihah and Abu Hassan, Norraidah and Kasa, Aishah (2013) Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia. In: 2013 IEEE Business Engineering and Industrial Applications Colloquium (BEIAC 2013), 7-9 Apr. 2013, Langkawi, Kedah, Malaysia. (pp. 723-727). 10.1109/BEIAC.2013.6560227
spellingShingle Hashim, Rugayah
Mohamad, Sabariah
Haron, Shireen
Hassan, Farihah
Abu Hassan, Norraidah
Kasa, Aishah
Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia
title Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia
title_full Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia
title_fullStr Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia
title_full_unstemmed Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia
title_short Student satisfaction with the campus bus services at UiTM Shah Alam, Malaysia
title_sort student satisfaction with the campus bus services at uitm shah alam malaysia
url http://psasir.upm.edu.my/id/eprint/69650/1/Student%20satisfaction%20with%20the%20campus%20bus%20services%20at%20UiTM%20Shah%20Alam%2C%20Malaysia.pdf
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