Development of consumer complaints regimes in Malaysia and Japan
The number of consumer complaints is expected to increase in concert with the rising awareness of consumer rights and accessibility to consumer complaint bureaus. A review of consumer complaint reports published by various consumer complaint agencies in Malaysia and Japan was carried out to gauge th...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Persatuan Ekonomi Pengguna dan Keluarga Malaysia (MACFEA)
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/76759/1/MACFEA16-9.pdf |