Measuring service quality of light rail transit
The public transportation industry is modernizing with new products being introduced to improve service provision to the public. This is also true for Malaysia whereby the LRT has been introduced. Consumer awareness in evaluating the quality of service in transport has also improved. This research p...
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| Format: | Thesis |
| Language: | English English |
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2000
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| Online Access: | http://psasir.upm.edu.my/id/eprint/77886/1/t%20GSM%202000%209%20%281900118376%29.pdf |