Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment
In the past decade, conventional payment methods of using cash is progressively replaced with electronic payments. Recently, QR mobile payment begins to receive more attention from many countries including Malaysia. Nevertheless, QR mobile payment is a relatively green area in which very limited lit...
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| Format: | Article |
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UKM Press
2019
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| _version_ | 1825951221670739968 |
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| author | Ibrahim, Muhammad Haidhar Hussin, Siti Rahayu Hussin, Siti Haslina |
| author_facet | Ibrahim, Muhammad Haidhar Hussin, Siti Rahayu Hussin, Siti Haslina |
| author_sort | Ibrahim, Muhammad Haidhar |
| collection | UPM |
| description | In the past decade, conventional payment methods of using cash is progressively replaced with electronic payments. Recently, QR mobile payment begins to receive more attention from many countries including Malaysia. Nevertheless, QR mobile payment is a relatively green area in which very limited literature exists on this subject matter pertaining to consumer acceptance and characteristics of adopter segments of this technology. Therefore, by applying the Technology Acceptance Model (TAM) as the main theoretical framework, the aim of the present study is to investigate the factors influencing intention to use QR mobile payment in Malaysia. Self-administered questionnaires were distributed which resulted in 485 complete responses. Perceived usefulness, personal innovativeness, perceived ease of use, subjective norm, and perceived security were found to be significant in determining intention to use QR mobile payment among Malaysian consumers. |
| first_indexed | 2024-03-06T10:26:42Z |
| format | Article |
| id | upm.eprints-79870 |
| institution | Universiti Putra Malaysia |
| last_indexed | 2024-03-06T10:26:42Z |
| publishDate | 2019 |
| publisher | UKM Press |
| record_format | dspace |
| spelling | upm.eprints-798702023-02-24T03:45:51Z http://psasir.upm.edu.my/id/eprint/79870/ Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment Ibrahim, Muhammad Haidhar Hussin, Siti Rahayu Hussin, Siti Haslina In the past decade, conventional payment methods of using cash is progressively replaced with electronic payments. Recently, QR mobile payment begins to receive more attention from many countries including Malaysia. Nevertheless, QR mobile payment is a relatively green area in which very limited literature exists on this subject matter pertaining to consumer acceptance and characteristics of adopter segments of this technology. Therefore, by applying the Technology Acceptance Model (TAM) as the main theoretical framework, the aim of the present study is to investigate the factors influencing intention to use QR mobile payment in Malaysia. Self-administered questionnaires were distributed which resulted in 485 complete responses. Perceived usefulness, personal innovativeness, perceived ease of use, subjective norm, and perceived security were found to be significant in determining intention to use QR mobile payment among Malaysian consumers. UKM Press 2019 Article PeerReviewed Ibrahim, Muhammad Haidhar and Hussin, Siti Rahayu and Hussin, Siti Haslina (2019) Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment. Jurnal Pengurusan, 57. pp. 22-37. ISSN 0127-2713 https://www.ukm.my/jurnalpengurusan/volume-main/vol57/ 10.17576/pengurusan-2019-57-02 |
| spellingShingle | Ibrahim, Muhammad Haidhar Hussin, Siti Rahayu Hussin, Siti Haslina Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment |
| title | Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment |
| title_full | Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment |
| title_fullStr | Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment |
| title_full_unstemmed | Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment |
| title_short | Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment |
| title_sort | factors influencing malaysian consumers intention to use quick response qr mobile payment |
| work_keys_str_mv | AT ibrahimmuhammadhaidhar factorsinfluencingmalaysianconsumersintentiontousequickresponseqrmobilepayment AT hussinsitirahayu factorsinfluencingmalaysianconsumersintentiontousequickresponseqrmobilepayment AT hussinsitihaslina factorsinfluencingmalaysianconsumersintentiontousequickresponseqrmobilepayment |