Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age
With limited research regarding the effect of personal characteristics on the cruise decision-making process, this study attempted to investigate the interrelationships between quality factors (i.e. physical environment quality, interactional quality, and outcome quality), satisfaction, affective co...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publications
2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/80321/1/Investigation%20of%20cruise%20vacationers%E2%80%99%20behavioral%20intention%20formation%20in%20the%20fast-growing%20cruise%20industry%20the%20moderating%20impact%20of%20gender%20and%20age.pdf |
| _version_ | 1796980765626466304 |
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| author | Chua, Bee Lia Lee, Sanghyeop Hyeon, Cheol Kim Heesup, Han |
| author_facet | Chua, Bee Lia Lee, Sanghyeop Hyeon, Cheol Kim Heesup, Han |
| author_sort | Chua, Bee Lia |
| collection | UPM |
| description | With limited research regarding the effect of personal characteristics on the cruise decision-making process, this study attempted to investigate the interrelationships between quality factors (i.e. physical environment quality, interactional quality, and outcome quality), satisfaction, affective commitment, and behavioral intentions across gender and age groups. Our findings indicated that both interactional quality and outcome quality were significantly related to vacationer satisfaction. The mediation test revealed that both vacationer satisfaction and affective commitment played a significant mediating role in the proposed theoretical framework. The moderation test indicated that the paths from physical environment quality to vacationer satisfaction and from outcome quality to vacationer satisfaction differed significantly across males and females. In addition, our findings indicated that the link between vacationer satisfaction and affective commitment differed significantly across high and low age groups. |
| first_indexed | 2024-03-06T10:27:51Z |
| format | Article |
| id | upm.eprints-80321 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T10:27:51Z |
| publishDate | 2019 |
| publisher | SAGE Publications |
| record_format | dspace |
| spelling | upm.eprints-803212020-10-21T19:02:22Z http://psasir.upm.edu.my/id/eprint/80321/ Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age Chua, Bee Lia Lee, Sanghyeop Hyeon, Cheol Kim Heesup, Han With limited research regarding the effect of personal characteristics on the cruise decision-making process, this study attempted to investigate the interrelationships between quality factors (i.e. physical environment quality, interactional quality, and outcome quality), satisfaction, affective commitment, and behavioral intentions across gender and age groups. Our findings indicated that both interactional quality and outcome quality were significantly related to vacationer satisfaction. The mediation test revealed that both vacationer satisfaction and affective commitment played a significant mediating role in the proposed theoretical framework. The moderation test indicated that the paths from physical environment quality to vacationer satisfaction and from outcome quality to vacationer satisfaction differed significantly across males and females. In addition, our findings indicated that the link between vacationer satisfaction and affective commitment differed significantly across high and low age groups. SAGE Publications 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80321/1/Investigation%20of%20cruise%20vacationers%E2%80%99%20behavioral%20intention%20formation%20in%20the%20fast-growing%20cruise%20industry%20the%20moderating%20impact%20of%20gender%20and%20age.pdf Chua, Bee Lia and Lee, Sanghyeop and Hyeon, Cheol Kim and Heesup, Han (2019) Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age. Journal of Vacation Marketing, 25 (1). pp. 51-70. ISSN 1356-7667; ESSN: 1479-1870 https://journals.sagepub.com/doi/10.1177/1356766717750419 10.1177/1356766717750419 |
| spellingShingle | Chua, Bee Lia Lee, Sanghyeop Hyeon, Cheol Kim Heesup, Han Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age |
| title | Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age |
| title_full | Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age |
| title_fullStr | Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age |
| title_full_unstemmed | Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age |
| title_short | Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age |
| title_sort | investigation of cruise vacationers behavioral intention formation in the fast growing cruise industry the moderating impact of gender and age |
| url | http://psasir.upm.edu.my/id/eprint/80321/1/Investigation%20of%20cruise%20vacationers%E2%80%99%20behavioral%20intention%20formation%20in%20the%20fast-growing%20cruise%20industry%20the%20moderating%20impact%20of%20gender%20and%20age.pdf |
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