Analysis and development of customer billing telephony system
The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the chall...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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University of Baghdad
2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/80631/1/TELE.pdf |
| _version_ | 1796980793056165888 |
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| author | Bidin, Raziera Kamaruddin, Azrina Che Pa, Noraini |
| author_facet | Bidin, Raziera Kamaruddin, Azrina Che Pa, Noraini |
| author_sort | Bidin, Raziera |
| collection | UPM |
| description | The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue. In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements. Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process. Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process. The result shown that the users give the positive feedback of the CBTS. |
| first_indexed | 2024-03-06T10:28:16Z |
| format | Article |
| id | upm.eprints-80631 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T10:28:16Z |
| publishDate | 2019 |
| publisher | University of Baghdad |
| record_format | dspace |
| spelling | upm.eprints-806312020-11-04T13:13:51Z http://psasir.upm.edu.my/id/eprint/80631/ Analysis and development of customer billing telephony system Bidin, Raziera Kamaruddin, Azrina Che Pa, Noraini The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue. In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements. Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process. Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process. The result shown that the users give the positive feedback of the CBTS. University of Baghdad 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80631/1/TELE.pdf Bidin, Raziera and Kamaruddin, Azrina and Che Pa, Noraini (2019) Analysis and development of customer billing telephony system. Baghdad Science Journal, 16 (2). pp. 428-435. ISSN 2078-8665; ESSN: 2411-7986 https://www.iasj.net/iasj?func=fulltext&aId=164954 10.21123/bsj.2019.16.2(SI)0428 |
| spellingShingle | Bidin, Raziera Kamaruddin, Azrina Che Pa, Noraini Analysis and development of customer billing telephony system |
| title | Analysis and development of customer billing telephony system |
| title_full | Analysis and development of customer billing telephony system |
| title_fullStr | Analysis and development of customer billing telephony system |
| title_full_unstemmed | Analysis and development of customer billing telephony system |
| title_short | Analysis and development of customer billing telephony system |
| title_sort | analysis and development of customer billing telephony system |
| url | http://psasir.upm.edu.my/id/eprint/80631/1/TELE.pdf |
| work_keys_str_mv | AT bidinraziera analysisanddevelopmentofcustomerbillingtelephonysystem AT kamaruddinazrina analysisanddevelopmentofcustomerbillingtelephonysystem AT chepanoraini analysisanddevelopmentofcustomerbillingtelephonysystem |