Customer satisfaction on service quality of University Veterinary Hospital (UHV) feline section, Universiti Putra Malaysia (UPM) : application of SERVQUAL model
Service quality is an assessment of how well a delivered service fit to the customers’ expectations. It is important to measure service quality to ensure delivered service meets customer satisfaction. Service quality can be measured using the SERVQUAL model. There have not been any studies thus far...
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| Format: | Project Paper Report |
| Language: | English |
| Published: |
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/83358/1/FPV%202016%2044%20IR.pdf |