Relationship between human factors and Service Level Agreement usage for health care system
Service Level Agreement (SLA) is a contract between service provider and service recipient, where each service is formally defined. From the SLA management, the service recipient will know what service they will be receive. Most commonly, the parameter of SLA defines QoS (Quality of Service) to g...
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| Format: | Thesis |
| Language: | English |
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2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/84619/1/FSKTM%202019%2053%20ir.pdf |
