A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry
Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees’ behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (HRM)...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/87610/1/ABSTRACT.pdf |