Determining quality factors contributing to chalet and resort guest lodging satisfaction using SERVQUAL dimension analysis
The aim of this study is to determine the relationship between quality factors: service, facility, and location and chalet and resort guest satisfaction by utilizing the SERVQUAL dimension. The sample of the study involving 152 guests from five selected chalets and resorts along the beach of Pengkal...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Asers Publishing
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/88406/1/ABSTRACT.pdf |