Managing training in ISO 9002 : a training need analysis of officers in direct access, a division of Southern Bank Berhad
This study was conducted to determine the training needs of the officers in Direct Access in line with its mission to achieve the "best-in-class" quality service standards benchmarked against ISO 9000 standards. The main focus was to determine the degree of understanding of officers on...
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| Format: | Project Paper Report |
| Language: | English English |
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1998
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| Online Access: | http://psasir.upm.edu.my/id/eprint/9050/1/FPP_1998_57%20IR.pdf |