Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate
This study reveals retailers’ perception of and their preference to some selected IEQ factors in relation to their workplace. Retailers of two types of malls (mixed-mode ventilated and Air conditioned malls) were studied under the following objectives: 1) To determine the retailers’ perception of so...
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| Format: | Article |
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Universiti Kebangsaan Malaysia Press
2021
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| _version_ | 1825937480949432320 |
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| author | Idowu, Ibiyeye Aminat Ja’afar, Mohd Fakri Zaky Shari, Zalina Dahlan, Nur Dalilah Shamang, Kasham J. |
| author_facet | Idowu, Ibiyeye Aminat Ja’afar, Mohd Fakri Zaky Shari, Zalina Dahlan, Nur Dalilah Shamang, Kasham J. |
| author_sort | Idowu, Ibiyeye Aminat |
| collection | UPM |
| description | This study reveals retailers’ perception of and their preference to some selected IEQ factors in relation to their workplace. Retailers of two types of malls (mixed-mode ventilated and Air conditioned malls) were studied under the following objectives: 1) To determine the retailers’ perception of some IEQ factors in each mall, and 2) To develop a pattern of the impact of retailers’ perception of some IEQ factors on their overall workplace satisfaction using the Kano satisfaction model. A subjective IEQ measurement was carried out and descriptive analysis was done on retailers’ responses to reveal their level of satisfaction after which a regression analysis was carried out on their perception of some IEQ factors. The results revealed that the air-conditioned ventilated mall recorded the highest mean satisfaction votes. Results also indicated that retailers in the mixed-mode ventilated malls considered air movement within their workplace as a necessity as the negative influence has a greater impact (regression coefficient 3.35*, -4.29*) on overall satisfaction. However, the absolute magnitude of the impact between satisfied and dissatisfied groups is not significantly different, thus, ‘air movement’ in the mixed-mode ventilated malls is categorized as proportional factor. Whereas, retailers in the AC mall responded to satisfactory air movement as something not expected (regression coefficient 3.27**, -2.19NS). On the other hand, retailers in the AC mall expected a controlled environment like theirs to thermally satisfy its occupants. Findings from this study will provide a better understanding of workers’ expectations and concerns with regard to their indoor environmental conditions. |
| first_indexed | 2024-03-06T11:00:09Z |
| format | Article |
| id | upm.eprints-94531 |
| institution | Universiti Putra Malaysia |
| last_indexed | 2024-03-06T11:00:09Z |
| publishDate | 2021 |
| publisher | Universiti Kebangsaan Malaysia Press |
| record_format | dspace |
| spelling | upm.eprints-945312022-12-01T07:37:05Z http://psasir.upm.edu.my/id/eprint/94531/ Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate Idowu, Ibiyeye Aminat Ja’afar, Mohd Fakri Zaky Shari, Zalina Dahlan, Nur Dalilah Shamang, Kasham J. This study reveals retailers’ perception of and their preference to some selected IEQ factors in relation to their workplace. Retailers of two types of malls (mixed-mode ventilated and Air conditioned malls) were studied under the following objectives: 1) To determine the retailers’ perception of some IEQ factors in each mall, and 2) To develop a pattern of the impact of retailers’ perception of some IEQ factors on their overall workplace satisfaction using the Kano satisfaction model. A subjective IEQ measurement was carried out and descriptive analysis was done on retailers’ responses to reveal their level of satisfaction after which a regression analysis was carried out on their perception of some IEQ factors. The results revealed that the air-conditioned ventilated mall recorded the highest mean satisfaction votes. Results also indicated that retailers in the mixed-mode ventilated malls considered air movement within their workplace as a necessity as the negative influence has a greater impact (regression coefficient 3.35*, -4.29*) on overall satisfaction. However, the absolute magnitude of the impact between satisfied and dissatisfied groups is not significantly different, thus, ‘air movement’ in the mixed-mode ventilated malls is categorized as proportional factor. Whereas, retailers in the AC mall responded to satisfactory air movement as something not expected (regression coefficient 3.27**, -2.19NS). On the other hand, retailers in the AC mall expected a controlled environment like theirs to thermally satisfy its occupants. Findings from this study will provide a better understanding of workers’ expectations and concerns with regard to their indoor environmental conditions. Universiti Kebangsaan Malaysia Press 2021 Article PeerReviewed Idowu, Ibiyeye Aminat and Ja’afar, Mohd Fakri Zaky and Shari, Zalina and Dahlan, Nur Dalilah and Shamang, Kasham J. (2021) Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate. Jurnal Kejuruteraan, 33 (4). 1069 - 1080. ISSN 0128-0198; ESSN: 2289-7526 https://www.ukm.my/jkukm/volume-334-2021/ |
| spellingShingle | Idowu, Ibiyeye Aminat Ja’afar, Mohd Fakri Zaky Shari, Zalina Dahlan, Nur Dalilah Shamang, Kasham J. Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate |
| title | Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate |
| title_full | Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate |
| title_fullStr | Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate |
| title_full_unstemmed | Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate |
| title_short | Perception of IEQ factors on workplace satisfaction using Kano satisfaction model: a case study of malls in hot-humid climate |
| title_sort | perception of ieq factors on workplace satisfaction using kano satisfaction model a case study of malls in hot humid climate |
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