Moderation- mediation effects of english proficiency and willingness to communicate on the relationships between self-efficacy and communication apprehension and frequency of english communication
Frequency of English usage to execute banking work- related varies according to a number of linguistic, communication and psychological factors. Affective factors such as willingness to communicate, self-efficacy and communication apprehension may explain why some employees seek, while others avo...
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| Format: | Thesis |
| Language: | English |
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2021
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| Online Access: | http://psasir.upm.edu.my/id/eprint/99535/2/KHDEJA%20M.%20A.%20AGWEL%20-%20IR.pdf |