The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia
Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham. In today’s competitive service industry, organizations are increasingly...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.usm.my/25401/1/THE_IMPACT_OF_CONSUMER_COMPLAINTS_HANDLING_ON_COMPLAINANT.pdf |
| _version_ | 1825831526909083648 |
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| author | Warsame, Bashir Ali |
| author_facet | Warsame, Bashir Ali |
| author_sort | Warsame, Bashir Ali |
| collection | USM |
| description | Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham.
In today’s competitive service industry, organizations are increasingly seeking to attract and
retain customers in order to secure market shares and growth. |
| first_indexed | 2024-03-06T14:39:19Z |
| format | Thesis |
| id | usm.eprints-25401 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T14:39:19Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | usm.eprints-254012017-04-17T05:09:02Z http://eprints.usm.my/25401/ The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia Warsame, Bashir Ali HF5001-6182 Business Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham. In today’s competitive service industry, organizations are increasingly seeking to attract and retain customers in order to secure market shares and growth. 2008 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25401/1/THE_IMPACT_OF_CONSUMER_COMPLAINTS_HANDLING_ON_COMPLAINANT.pdf Warsame, Bashir Ali (2008) The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia. Masters thesis, USM. |
| spellingShingle | HF5001-6182 Business Warsame, Bashir Ali The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia |
| title | The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
|
| title_full | The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
|
| title_fullStr | The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
|
| title_full_unstemmed | The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
|
| title_short | The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
|
| title_sort | impact of consumer complaints handling on complainant satisfaction and behavioral outcomes a study among the telephone service providers in mogadishu somalia |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25401/1/THE_IMPACT_OF_CONSUMER_COMPLAINTS_HANDLING_ON_COMPLAINANT.pdf |
| work_keys_str_mv | AT warsamebashirali theimpactofconsumercomplaintshandlingoncomplainantsatisfactionandbehavioraloutcomesastudyamongthetelephoneserviceprovidersinmogadishusomalia AT warsamebashirali impactofconsumercomplaintshandlingoncomplainantsatisfactionandbehavioraloutcomesastudyamongthetelephoneserviceprovidersinmogadishusomalia |