Effect Of Internal Measures Of Service Quality On Business Performance
Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf |
| _version_ | 1797007625830793216 |
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| author | HJ. DIN, SAARI |
| author_facet | HJ. DIN, SAARI |
| author_sort | HJ. DIN, SAARI |
| collection | USM |
| description | Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy and also account for most of the growth in new jobs in many developed and developing countries. Service quality is a key factor for success in any service industry. |
| first_indexed | 2024-03-06T14:39:46Z |
| format | Thesis |
| id | usm.eprints-25563 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T14:39:46Z |
| publishDate | 2005 |
| record_format | dspace |
| spelling | usm.eprints-255632020-10-07T06:57:20Z http://eprints.usm.my/25563/ Effect Of Internal Measures Of Service Quality On Business Performance HJ. DIN, SAARI HF5001-6182 Business Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy and also account for most of the growth in new jobs in many developed and developing countries. Service quality is a key factor for success in any service industry. 2005 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf HJ. DIN, SAARI (2005) Effect Of Internal Measures Of Service Quality On Business Performance. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business HJ. DIN, SAARI Effect Of Internal Measures Of Service Quality On Business Performance |
| title | Effect Of Internal Measures Of Service Quality On Business Performance |
| title_full | Effect Of Internal Measures Of Service Quality On Business Performance |
| title_fullStr | Effect Of Internal Measures Of Service Quality On Business Performance |
| title_full_unstemmed | Effect Of Internal Measures Of Service Quality On Business Performance |
| title_short | Effect Of Internal Measures Of Service Quality On Business Performance |
| title_sort | effect of internal measures of service quality on business performance |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf |
| work_keys_str_mv | AT hjdinsaari effectofinternalmeasuresofservicequalityonbusinessperformance |