Effect Of Internal Measures Of Service Quality On Business Performance
Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf |