Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
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| Format: | Thesis |
| Language: | English |
| Published: |
2006
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| Online Access: | http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
| _version_ | 1797008312045142016 |
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| author | Aljunaid, Najib Mohammed |
| author_facet | Aljunaid, Najib Mohammed |
| author_sort | Aljunaid, Najib Mohammed |
| collection | USM |
| description | Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
| first_indexed | 2024-03-06T14:49:36Z |
| format | Thesis |
| id | usm.eprints-29459 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T14:49:36Z |
| publishDate | 2006 |
| record_format | dspace |
| spelling | usm.eprints-294592017-04-17T06:24:08Z http://eprints.usm.my/29459/ Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang Aljunaid, Najib Mohammed HF Commerce Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf Aljunaid, Najib Mohammed (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM. |
| spellingShingle | HF Commerce Aljunaid, Najib Mohammed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang |
| title | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_fullStr | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full_unstemmed | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_short | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_sort | electronic service quality satisfaction trust and loyalty a study on online banking in penang |
| topic | HF Commerce |
| url | http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
| work_keys_str_mv | AT aljunaidnajibmohammed electronicservicequalitysatisfactiontrustandloyaltyastudyononlinebankinginpenang |