Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
In many countries and many cultures, the issue of service quality is firmly on the agenda for higher education institutions. Universities and faculties strive to provide high quality services because they need to compete for their students. Measuring the quality of their services is therefore an...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://eprints.usm.my/29760/1/Farah_Merican_Isahak_Merican.pdf |
| _version_ | 1797008367484403712 |
|---|---|
| author | Isahak Merican, Farah Merican |
| author_facet | Isahak Merican, Farah Merican |
| author_sort | Isahak Merican, Farah Merican |
| collection | USM |
| description | In many countries and many cultures, the issue of service quality is firmly on the agenda for
higher education institutions. Universities and faculties strive to provide high quality services
because they need to compete for their students. Measuring the quality of their services is
therefore an important task. |
| first_indexed | 2024-03-06T14:50:26Z |
| format | Thesis |
| id | usm.eprints-29760 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T14:50:26Z |
| publishDate | 2007 |
| record_format | dspace |
| spelling | usm.eprints-297602018-04-06T01:59:01Z http://eprints.usm.my/29760/ Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA Isahak Merican, Farah Merican HD28-70 Management. Industrial Management In many countries and many cultures, the issue of service quality is firmly on the agenda for higher education institutions. Universities and faculties strive to provide high quality services because they need to compete for their students. Measuring the quality of their services is therefore an important task. 2007 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29760/1/Farah_Merican_Isahak_Merican.pdf Isahak Merican, Farah Merican (2007) Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA. Masters thesis, Universiit Sains Malaysia. |
| spellingShingle | HD28-70 Management. Industrial Management Isahak Merican, Farah Merican Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA |
| title | Service Quality in the School of Management, USM:
Perceptions of Students in Pursuit of MBA |
| title_full | Service Quality in the School of Management, USM:
Perceptions of Students in Pursuit of MBA |
| title_fullStr | Service Quality in the School of Management, USM:
Perceptions of Students in Pursuit of MBA |
| title_full_unstemmed | Service Quality in the School of Management, USM:
Perceptions of Students in Pursuit of MBA |
| title_short | Service Quality in the School of Management, USM:
Perceptions of Students in Pursuit of MBA |
| title_sort | service quality in the school of management usm perceptions of students in pursuit of mba |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/29760/1/Farah_Merican_Isahak_Merican.pdf |
| work_keys_str_mv | AT isahakmericanfarahmerican servicequalityintheschoolofmanagementusmperceptionsofstudentsinpursuitofmba |