A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the...
| Autore principale: | |
|---|---|
| Natura: | Tesi |
| Lingua: | English |
| Pubblicazione: |
2015
|
| Soggetti: | |
| Accesso online: | http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf |
| Riassunto: | Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti
perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor
dan pengalaman pelanggan
The aim of this study was to: (a) examine the direct effect of Service Quality
and Customer Experience; (b) understand the direct effect of Store Attributes and
Customer Experience |
|---|