A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the...
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
2015
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| 主題: | |
| 在線閱讀: | http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf |
| _version_ | 1825832320276365312 |
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| author | Chan , Suz Jack |
| author_facet | Chan , Suz Jack |
| author_sort | Chan , Suz Jack |
| collection | USM |
| description | Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti
perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor
dan pengalaman pelanggan
The aim of this study was to: (a) examine the direct effect of Service Quality
and Customer Experience; (b) understand the direct effect of Store Attributes and
Customer Experience |
| first_indexed | 2024-03-06T14:51:05Z |
| format | Thesis |
| id | usm.eprints-29993 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T14:51:05Z |
| publishDate | 2015 |
| record_format | dspace |
| spelling | usm.eprints-299932019-04-12T05:25:35Z http://eprints.usm.my/29993/ A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies Chan , Suz Jack HF Commerce Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the direct effect of Store Attributes and Customer Experience 2015-10 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf Chan , Suz Jack (2015) A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF Commerce Chan , Suz Jack A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies |
| title | A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_full | A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_fullStr | A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_full_unstemmed | A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_short | A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_sort | model linking store attributes service quality customer experience and business performance a study among community pharmacies |
| topic | HF Commerce |
| url | http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf |
| work_keys_str_mv | AT chansuzjack amodellinkingstoreattributesservicequalitycustomerexperienceandbusinessperformanceastudyamongcommunitypharmacies AT chansuzjack modellinkingstoreattributesservicequalitycustomerexperienceandbusinessperformanceastudyamongcommunitypharmacies |