Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak meme...
| Үндсэн зохиолч: | |
|---|---|
| Формат: | Дипломын ажил |
| Хэл сонгох: | English |
| Хэвлэсэн: |
2015
|
| Нөхцлүүд: | |
| Онлайн хандалт: | http://eprints.usm.my/30552/1/NUR%E2%80%99AMIRAH_BINTI_MHD_NOH.pdf |
| _version_ | 1825832408908300288 |
|---|---|
| author | Mhd Noh, Nur’amirah |
| author_facet | Mhd Noh, Nur’amirah |
| author_sort | Mhd Noh, Nur’amirah |
| collection | USM |
| description | Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur
dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak memenuhi tahap kepuasan mereka dan ini menyebabkan penggunaan pengangkutan awam terutamanya bas semakin berkurangan.
The main issues this study dealt with the current bus service quality served within SPT area. Despite the increasing number of vehicles on the road that leaded to
traffic congestion, pollution, etc., the road users seem to be tolerant with this situation. Users had claimed that the bus services quality not met their satisfaction
level and lessened the utilization of public transport especially public bus. |
| first_indexed | 2024-03-06T14:52:25Z |
| format | Thesis |
| id | usm.eprints-30552 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T14:52:25Z |
| publishDate | 2015 |
| record_format | dspace |
| spelling | usm.eprints-305522019-04-12T05:25:34Z http://eprints.usm.my/30552/ Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority Mhd Noh, Nur’amirah TH Building construction Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak memenuhi tahap kepuasan mereka dan ini menyebabkan penggunaan pengangkutan awam terutamanya bas semakin berkurangan. The main issues this study dealt with the current bus service quality served within SPT area. Despite the increasing number of vehicles on the road that leaded to traffic congestion, pollution, etc., the road users seem to be tolerant with this situation. Users had claimed that the bus services quality not met their satisfaction level and lessened the utilization of public transport especially public bus. 2015-11 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/30552/1/NUR%E2%80%99AMIRAH_BINTI_MHD_NOH.pdf Mhd Noh, Nur’amirah (2015) Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | TH Building construction Mhd Noh, Nur’amirah Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority |
| title | Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority |
| title_full | Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority |
| title_fullStr | Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority |
| title_full_unstemmed | Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority |
| title_short | Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority |
| title_sort | factors influencing bus service quality perspectives of user operator and authority |
| topic | TH Building construction |
| url | http://eprints.usm.my/30552/1/NUR%E2%80%99AMIRAH_BINTI_MHD_NOH.pdf |
| work_keys_str_mv | AT mhdnohnuramirah factorsinfluencingbusservicequalityperspectivesofuseroperatorandauthority |