Blue ocean strategy: Application in Universiti Sains Malaysia library
The Blue Ocean strategy was developed by W.C. Kim and R. Mauborgne. It is relatively new and was only introduced in 2004, where its recommends looking at the market boundaries differently and formulating products or services to customers from different segments. Organizations such as libraries shoul...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Persatuan Pustakawan Malaysia
2011
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| Online Access: | http://eprints.usm.my/34017/1/9_Jamilah_OK.pdf |
| _version_ | 1797009143297474560 |
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| author | Basri, Jamilah Hassan Ghadzali, Mohd Pisol Ismail, Mohd Ikhwan |
| author_facet | Basri, Jamilah Hassan Ghadzali, Mohd Pisol Ismail, Mohd Ikhwan |
| author_sort | Basri, Jamilah Hassan |
| collection | USM |
| description | The Blue Ocean strategy was developed by W.C. Kim and R. Mauborgne. It is relatively new and was only introduced in 2004, where its recommends looking at the market boundaries differently and formulating products or services to customers from different segments. Organizations such as libraries should raise the standard of activities higher than the common standard and offer customers higher values than their competitors. In other words, libraries need to deliver value at low cost and simultaneously they need to reduce and eliminate other insignificant activities. This paper focuses on several tools and models of the Blue Ocean strategy namely the “Eliminate-Reduce-Raise-Create Grid” model since the main key ideas fall under the “Create Grid” where the innovative value takes place, as well as to create unique values for customers. Thus, the application of this model at the Universiti Sains Malaysia (USM) Library is vital in the provision of successful customer service, best quality and satisfying products. The Blue Ocean strategy is also the most appropriate strategy for libraries whose services are mature and usually in the declining phase of the service life cycle with decreasing customer loyalty. |
| first_indexed | 2024-03-06T15:01:21Z |
| format | Article |
| id | usm.eprints-34017 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:01:21Z |
| publishDate | 2011 |
| publisher | Persatuan Pustakawan Malaysia |
| record_format | dspace |
| spelling | usm.eprints-340172017-05-11T01:49:22Z http://eprints.usm.my/34017/ Blue ocean strategy: Application in Universiti Sains Malaysia library Basri, Jamilah Hassan Ghadzali, Mohd Pisol Ismail, Mohd Ikhwan Z Bibliography. Library Science. Information Resources The Blue Ocean strategy was developed by W.C. Kim and R. Mauborgne. It is relatively new and was only introduced in 2004, where its recommends looking at the market boundaries differently and formulating products or services to customers from different segments. Organizations such as libraries should raise the standard of activities higher than the common standard and offer customers higher values than their competitors. In other words, libraries need to deliver value at low cost and simultaneously they need to reduce and eliminate other insignificant activities. This paper focuses on several tools and models of the Blue Ocean strategy namely the “Eliminate-Reduce-Raise-Create Grid” model since the main key ideas fall under the “Create Grid” where the innovative value takes place, as well as to create unique values for customers. Thus, the application of this model at the Universiti Sains Malaysia (USM) Library is vital in the provision of successful customer service, best quality and satisfying products. The Blue Ocean strategy is also the most appropriate strategy for libraries whose services are mature and usually in the declining phase of the service life cycle with decreasing customer loyalty. Persatuan Pustakawan Malaysia 2011 Article PeerReviewed application/pdf en http://eprints.usm.my/34017/1/9_Jamilah_OK.pdf Basri, Jamilah Hassan and Ghadzali, Mohd Pisol and Ismail, Mohd Ikhwan (2011) Blue ocean strategy: Application in Universiti Sains Malaysia library. Jurnal PPM: Journal of Malaysian Librarians, 5. pp. 75-88. ISSN 1823-6308 http://www.myjurnal.my/public/browse-journal-view.php?id=271 |
| spellingShingle | Z Bibliography. Library Science. Information Resources Basri, Jamilah Hassan Ghadzali, Mohd Pisol Ismail, Mohd Ikhwan Blue ocean strategy: Application in Universiti Sains Malaysia library |
| title | Blue ocean strategy: Application in Universiti Sains Malaysia library |
| title_full | Blue ocean strategy: Application in Universiti Sains Malaysia library |
| title_fullStr | Blue ocean strategy: Application in Universiti Sains Malaysia library |
| title_full_unstemmed | Blue ocean strategy: Application in Universiti Sains Malaysia library |
| title_short | Blue ocean strategy: Application in Universiti Sains Malaysia library |
| title_sort | blue ocean strategy application in universiti sains malaysia library |
| topic | Z Bibliography. Library Science. Information Resources |
| url | http://eprints.usm.my/34017/1/9_Jamilah_OK.pdf |
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