| Summary: | Buildings are built for people. Hence, it is only logical to ask the people in
order to understand how well the buildings perform. The fundamental concept of Post
Occupancy Evaluation or more affectionately known as POE that fosters user feedbacks
in building performance evaluation has made it the ultimate mechanism for continuous
improvement of building performance. The emergence of awareness among builders to
learn how their buildings perform from the perspective of the users over 50 years ago
has brought a new dimension to the construction industry in various developed
countries. However, the awareness and knowledge to incorporate user feedbacks as
part of the building construction process in the Malaysian construction industry is low
and the mistakes done in completed buildings remain continuously undocumented. The
reception towards continuous improvement in developing countries is still at its infancy
and continuous improvement mechanisms such as POE has yet to be fully appreciated
by many. This paper will discuss the need for awareness and knowledge about POE
among the practitioners in the construction industry. A recent survey conducted by the
authors on the awareness and knowledge of practitioners on POE will also be presented
to understand their perception and understanding of POE as the mechanism to audit
user feedback for improved building performance. POE has been regarded by many as
a mechanism for continuous improvement of building performance par excellence.
However, without the awareness and knowledge to implement it, continuous
improvement of building performance will merely be an idea to be achieved.
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