Development of quality culture in construction firms: the role of leadership and human resource management
Total quality management (TQM) has the potential to improve business results, greater customer satisfaction, worker involvement, team working and better management of workers within organisation. However, many organisations have been continually struggling with its implementation. The successful...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.usm.my/34639/1/HBP16.pdf |
| _version_ | 1797009262689386496 |
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| author | Wan Mahmood, Wan Yusoff Mohammed, Miswan @ Abdul Hakim Abdullah, Mat Naim Misnan, Mohd Saidin Mahmud, Syamsul Hendra |
| author_facet | Wan Mahmood, Wan Yusoff Mohammed, Miswan @ Abdul Hakim Abdullah, Mat Naim Misnan, Mohd Saidin Mahmud, Syamsul Hendra |
| author_sort | Wan Mahmood, Wan Yusoff |
| collection | USM |
| description | Total quality management (TQM) has the potential to improve business results, greater
customer satisfaction, worker involvement, team working and better management of workers within
organisation. However, many organisations have been continually struggling with its implementation. The
successful TQM implementation within the organization requires a cultural change and it being recognised
as an important aspect of total quality development. Total quality is a holistic concept, and requires the
motivation of all members of an organisation to seek customer satisfaction. Hence, the aspects of leadership
and human resource management (HRM) are to be considered for the development of quality culture in
organisation. Leadership and HRM can reinforce human relationship and group consciousness, raise
employee competence, create positive job attitudes, provide a condusive work culture and achieve culture
change. Therefore, they act as the catalyst for the implementation of TQM. The paper will discuss in
general, the factors that influence the development of quality culture in organisation. Further, its will
discuss how the leadership and HRM factors can help for a quality cultural shift in an organisation. |
| first_indexed | 2024-03-06T15:03:07Z |
| format | Conference or Workshop Item |
| id | usm.eprints-34639 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:03:07Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | usm.eprints-346392017-05-26T07:24:00Z http://eprints.usm.my/34639/ Development of quality culture in construction firms: the role of leadership and human resource management Wan Mahmood, Wan Yusoff Mohammed, Miswan @ Abdul Hakim Abdullah, Mat Naim Misnan, Mohd Saidin Mahmud, Syamsul Hendra TH1-9745 Building construction Total quality management (TQM) has the potential to improve business results, greater customer satisfaction, worker involvement, team working and better management of workers within organisation. However, many organisations have been continually struggling with its implementation. The successful TQM implementation within the organization requires a cultural change and it being recognised as an important aspect of total quality development. Total quality is a holistic concept, and requires the motivation of all members of an organisation to seek customer satisfaction. Hence, the aspects of leadership and human resource management (HRM) are to be considered for the development of quality culture in organisation. Leadership and HRM can reinforce human relationship and group consciousness, raise employee competence, create positive job attitudes, provide a condusive work culture and achieve culture change. Therefore, they act as the catalyst for the implementation of TQM. The paper will discuss in general, the factors that influence the development of quality culture in organisation. Further, its will discuss how the leadership and HRM factors can help for a quality cultural shift in an organisation. 2008-12 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/34639/1/HBP16.pdf Wan Mahmood, Wan Yusoff and Mohammed, Miswan @ Abdul Hakim and Abdullah, Mat Naim and Misnan, Mohd Saidin and Mahmud, Syamsul Hendra (2008) Development of quality culture in construction firms: the role of leadership and human resource management. In: 2nd International Conference on Built Environment in Developing Countries., 3rd- 4th December 2008, Universiti Sains Malaysia, Pulau Pinang. |
| spellingShingle | TH1-9745 Building construction Wan Mahmood, Wan Yusoff Mohammed, Miswan @ Abdul Hakim Abdullah, Mat Naim Misnan, Mohd Saidin Mahmud, Syamsul Hendra Development of quality culture in construction firms: the role of leadership and human resource management |
| title | Development of quality culture in construction firms: the role of leadership and human resource management
|
| title_full | Development of quality culture in construction firms: the role of leadership and human resource management
|
| title_fullStr | Development of quality culture in construction firms: the role of leadership and human resource management
|
| title_full_unstemmed | Development of quality culture in construction firms: the role of leadership and human resource management
|
| title_short | Development of quality culture in construction firms: the role of leadership and human resource management
|
| title_sort | development of quality culture in construction firms the role of leadership and human resource management |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/34639/1/HBP16.pdf |
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