Development of quality culture in construction firms: the role of leadership and human resource management
Total quality management (TQM) has the potential to improve business results, greater customer satisfaction, worker involvement, team working and better management of workers within organisation. However, many organisations have been continually struggling with its implementation. The successful...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.usm.my/34639/1/HBP16.pdf |