Assessment of customer satisfaction on tqm practices in Oman’s construction industry
Customer satisfaction considered as the one of the key factors of the basic concept of quality management. Construction companies are competing to implement specific strategies, principles and norms of quality management to raise the level of quality in the Constructions sector to satisfy clients w...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.usm.my/34727/1/HBP32.pdf |