| Sumari: | Housing in urban areas is blessed with available facilities for residents to choose from; may that
be for education, grocery shopping, eating, recreation, praying, medical services and others.
Residents can choose to go to any of these facilities for their needs and wants. There is however
some variance in the choice of facilities in different housing areas yet the availability of facilities
has to some degree an effect on the satisfaction of residents towards their housing environment.
As Johnston (2000) defined in The Dictionary of Human Geography, `housing as a sustainable
entity provides houses, infrastructure, amenities and social facilities that are important to the
development of human growth such as education, health, economic and recreation’. This paper
revolves around the findings of a research relating to the level of satisfaction of residents in low
cost flats towards the availability and accessibility of facilities. There are a selection of five
locations of low cost flats in Shah Alam and three locations in Klang. A combination of qualitative
and quantitative methods was used to approach this study. Survey data were analysed through
the SPSS program and also by the Grounded Theory Analysis. The findings will show that the
factors of availability and accessibility of facilities plays an important role in the level of
satisfaction of these residents. Findings will also show that that the respondents in Shah Alam
are more satisfied compared to those in Klang towards the community facilities domain in their
housing area. In general, it can be concluded that residents living in Shah Alam has a higher
level of well-being than in Klang where community facilities domain is concerned.
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