Dimensions to measure service quality in private higher education institutions.
Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growin...
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| Format: | Article |
| Language: | English |
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National Higher Education Research Institute, Universiti Sains Malaysia
2011
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| Online Access: | http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf |
| _version_ | 1825833164140969984 |
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| author | Shuib, Munir |
| author_facet | Shuib, Munir |
| author_sort | Shuib, Munir |
| collection | USM |
| description | Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growing customer needs. The modern education has to look to its future survival, beyond its current disciplinary organisation and quality of standards. This involves identifying new modes of providing service quality to enhance the institutions’ competitive advantage and performance. |
| first_indexed | 2024-03-06T15:03:42Z |
| format | Article |
| id | usm.eprints-34839 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:03:42Z |
| publishDate | 2011 |
| publisher | National Higher Education Research Institute, Universiti Sains Malaysia |
| record_format | dspace |
| spelling | usm.eprints-348392017-06-01T08:06:11Z http://eprints.usm.my/34839/ Dimensions to measure service quality in private higher education institutions. Shuib, Munir LB2300 Higher Education Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growing customer needs. The modern education has to look to its future survival, beyond its current disciplinary organisation and quality of standards. This involves identifying new modes of providing service quality to enhance the institutions’ competitive advantage and performance. National Higher Education Research Institute, Universiti Sains Malaysia 2011-06 Article PeerReviewed application/pdf en http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf Shuib, Munir (2011) Dimensions to measure service quality in private higher education institutions. Bulletin of Higher Education Research. pp. 9-12. ISSN 1675-6428 |
| spellingShingle | LB2300 Higher Education Shuib, Munir Dimensions to measure service quality in private higher education institutions. |
| title | Dimensions to measure service quality in private higher education institutions. |
| title_full | Dimensions to measure service quality in private higher education institutions. |
| title_fullStr | Dimensions to measure service quality in private higher education institutions. |
| title_full_unstemmed | Dimensions to measure service quality in private higher education institutions. |
| title_short | Dimensions to measure service quality in private higher education institutions. |
| title_sort | dimensions to measure service quality in private higher education institutions |
| topic | LB2300 Higher Education |
| url | http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf |
| work_keys_str_mv | AT shuibmunir dimensionstomeasureservicequalityinprivatehighereducationinstitutions |