Chinese customers’ satisfaction with hotels in Hong Kong: determinants and moderating role of Chinese populations
Witnessing the growing demand of hotel accommodation by Chinese tourists, many hoteliers wager their business growth on the Chinese outbound markets. Satisfying Chinese customers becomes a top priority mission of many hotel managers nowadays. In response to this market trend, an extensive range...
| Principais autores: | , , |
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| Formato: | Conference or Workshop Item |
| Idioma: | English |
| Publicado em: |
2013
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| Assuntos: | |
| Acesso em linha: | http://eprints.usm.my/34994/1/HBP26.pdf |