Job satisfaction and turnover crisis in Malaysia’s hospitality industry
Turnover crisis reducing has been highlighted as a remarkable research theme in the hospitality industry. Regardless of the significant number of studies on employee turnover, it remains a vague issue and requires further research, It is well known that the service industry is highly dependent on...
| Main Authors: | , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/35000/1/HBP27.pdf |
| _version_ | 1797009333842608128 |
|---|---|
| author | Suleiman Albattat, Ahmad Rasmi Mat Som, Ahmad Puad |
| author_facet | Suleiman Albattat, Ahmad Rasmi Mat Som, Ahmad Puad |
| author_sort | Suleiman Albattat, Ahmad Rasmi |
| collection | USM |
| description | Turnover crisis reducing has been highlighted as a remarkable research
theme in the hospitality industry. Regardless of the significant number of
studies on employee turnover, it remains a vague issue and requires further
research, It is well known that the service industry is highly dependent on the
“human factor” which has become a major part of the hospitality product.
The aim of this study is to give a clearer idea of enhancing employment
factors to reduce the turnover crisis, Mobley`s model (1977) determined how
job dissatisfaction can lead to job turnover. The results of this study will
show that improving the work environment and increased wages, by
analyzing the internal and external factors, could decrease the turnover
crisis, An intention to stay within the hospitality organization amongst,
unacceptable working conditions, poor training and low salaries could lead
to higher employee turnover. |
| first_indexed | 2024-03-06T15:04:10Z |
| format | Conference or Workshop Item |
| id | usm.eprints-35000 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:04:10Z |
| publishDate | 2013 |
| record_format | dspace |
| spelling | usm.eprints-350002017-06-08T07:33:22Z http://eprints.usm.my/35000/ Job satisfaction and turnover crisis in Malaysia’s hospitality industry Suleiman Albattat, Ahmad Rasmi Mat Som, Ahmad Puad TH1-9745 Building construction Turnover crisis reducing has been highlighted as a remarkable research theme in the hospitality industry. Regardless of the significant number of studies on employee turnover, it remains a vague issue and requires further research, It is well known that the service industry is highly dependent on the “human factor” which has become a major part of the hospitality product. The aim of this study is to give a clearer idea of enhancing employment factors to reduce the turnover crisis, Mobley`s model (1977) determined how job dissatisfaction can lead to job turnover. The results of this study will show that improving the work environment and increased wages, by analyzing the internal and external factors, could decrease the turnover crisis, An intention to stay within the hospitality organization amongst, unacceptable working conditions, poor training and low salaries could lead to higher employee turnover. 2013-02 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/35000/1/HBP27.pdf Suleiman Albattat, Ahmad Rasmi and Mat Som, Ahmad Puad (2013) Job satisfaction and turnover crisis in Malaysia’s hospitality industry. In: International Conference on Tourism Development: Building The Future Of Tourism, 4 - 5 February 2013, Pulau Pinang, Malaysia. |
| spellingShingle | TH1-9745 Building construction Suleiman Albattat, Ahmad Rasmi Mat Som, Ahmad Puad Job satisfaction and turnover crisis in Malaysia’s hospitality industry |
| title | Job satisfaction and turnover crisis in Malaysia’s
hospitality industry |
| title_full | Job satisfaction and turnover crisis in Malaysia’s
hospitality industry |
| title_fullStr | Job satisfaction and turnover crisis in Malaysia’s
hospitality industry |
| title_full_unstemmed | Job satisfaction and turnover crisis in Malaysia’s
hospitality industry |
| title_short | Job satisfaction and turnover crisis in Malaysia’s
hospitality industry |
| title_sort | job satisfaction and turnover crisis in malaysia s hospitality industry |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/35000/1/HBP27.pdf |
| work_keys_str_mv | AT suleimanalbattatahmadrasmi jobsatisfactionandturnovercrisisinmalaysiashospitalityindustry AT matsomahmadpuad jobsatisfactionandturnovercrisisinmalaysiashospitalityindustry |