| Summary: | Peninsular Malaysia is made up of 11 states with different landforms, natural
resources, population patterns and lifestyle patterns. This paper aims to compare the spatial variations
between water supply characteristics in terms of price, non-revenue water (NRW) and domestic water
consumption by states and domestic water consumers’ perception in terms of their satisfaction of their
water service suppliers. The methodology is based on both primary and secondary data. Primary data
is derived from a questionnaire survey on 400 domestic water consumers and secondary data obtained
through a survey of books, articles, journals, annual reports and official websites that are related to
water issues. The results conclude that different states show different levels of performance by various
water service suppliers and different perception amongst consumers which is caused by spatial
variation.
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