Engaging Stakeholders, Students, Faculty and Librarians to Improve the Reading List Service at SMU Libraries: a Lean Case Study
A current trend in Libraries is to use Lean to improve processes and services while doing more with less. The SMU Libraries has been on a Lean journey since 2013, partnering with the Office of Business Improvement to train Library staff in the use of Lean Six Sigma to improve productivity and servic...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://eprints.usm.my/35909/1/Jennifer_ELAURZA_SMU.pdf |