Discretionary Collaborative Behaviour (Dcb) Of Students From Institutes Of Higher Learning In Malaysia
It is generally accepted that a graduate who is satisfied with the quality of his or her educational experience is likely to reciprocate by performing certain behaviours that benefit the alma mater. Whether or not this reciprocating behaviour is consistent across all individuals, however, is much...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Asian Academy of Management (AAM)
2008
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| Subjects: | |
| Online Access: | http://eprints.usm.my/36385/1/AAMJ_13.2.1.pdf |
| _version_ | 1797009625551208448 |
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| author | Huam, Hon Tat Jantan, Muhamad Mohd. Noor, Mohd. Nasser |
| author_facet | Huam, Hon Tat Jantan, Muhamad Mohd. Noor, Mohd. Nasser |
| author_sort | Huam, Hon Tat |
| collection | USM |
| description | It is generally accepted that a graduate who is satisfied with the quality of his or her
educational experience is likely to reciprocate by performing certain behaviours that
benefit the alma mater. Whether or not this reciprocating behaviour is consistent across
all individuals, however, is much less clear. The present study addresses this question
using the Satisfaction with Life Scale (SWLS) to measure life satisfaction. Three
components of intended discretionary collaborative behaviours (IDCB) – institutional
support, word-of-mouth, and financial contributions –were extracted from factor
analysis. Using data from 167 usable responses to a mail and e-mail survey of 1,500
MBA graduates, we find that for low levels of life satisfaction, the impact of overall
student satisfaction (OSS) on the components of IDCB was either negligible or negative.
However, for high levels of life satisfaction, the impact was generally in a positive
direction, and a moderate level of OSS was already sufficient for the graduates to
perform intended discretionary services in terms of word-of-mouth and financial
contributions. Taken together, the outcomes of this study may offer preliminary support
that, even though the occurrence of student dissatisfaction with overall services is known
to reduce the likelihood of IDCBs, it is possible that high levels of life satisfaction may
serve as support against the non-performance of IDCBs. |
| first_indexed | 2024-03-06T15:08:09Z |
| format | Article |
| id | usm.eprints-36385 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:08:09Z |
| publishDate | 2008 |
| publisher | Asian Academy of Management (AAM) |
| record_format | dspace |
| spelling | usm.eprints-363852017-09-05T07:25:30Z http://eprints.usm.my/36385/ Discretionary Collaborative Behaviour (Dcb) Of Students From Institutes Of Higher Learning In Malaysia Huam, Hon Tat Jantan, Muhamad Mohd. Noor, Mohd. Nasser HD28-70 Management. Industrial Management It is generally accepted that a graduate who is satisfied with the quality of his or her educational experience is likely to reciprocate by performing certain behaviours that benefit the alma mater. Whether or not this reciprocating behaviour is consistent across all individuals, however, is much less clear. The present study addresses this question using the Satisfaction with Life Scale (SWLS) to measure life satisfaction. Three components of intended discretionary collaborative behaviours (IDCB) – institutional support, word-of-mouth, and financial contributions –were extracted from factor analysis. Using data from 167 usable responses to a mail and e-mail survey of 1,500 MBA graduates, we find that for low levels of life satisfaction, the impact of overall student satisfaction (OSS) on the components of IDCB was either negligible or negative. However, for high levels of life satisfaction, the impact was generally in a positive direction, and a moderate level of OSS was already sufficient for the graduates to perform intended discretionary services in terms of word-of-mouth and financial contributions. Taken together, the outcomes of this study may offer preliminary support that, even though the occurrence of student dissatisfaction with overall services is known to reduce the likelihood of IDCBs, it is possible that high levels of life satisfaction may serve as support against the non-performance of IDCBs. Asian Academy of Management (AAM) 2008 Article PeerReviewed application/pdf en http://eprints.usm.my/36385/1/AAMJ_13.2.1.pdf Huam, Hon Tat and Jantan, Muhamad and Mohd. Noor, Mohd. Nasser (2008) Discretionary Collaborative Behaviour (Dcb) Of Students From Institutes Of Higher Learning In Malaysia. Asian Academy of Management Journal (AAMJ), 13 (2). pp. 1-15. ISSN 1394-2603 http://web.usm.my/aamj/13.2.2008/AAMJ%2013.2.1.pdf |
| spellingShingle | HD28-70 Management. Industrial Management Huam, Hon Tat Jantan, Muhamad Mohd. Noor, Mohd. Nasser Discretionary Collaborative Behaviour (Dcb) Of Students From Institutes Of Higher Learning In Malaysia |
| title | Discretionary Collaborative Behaviour (Dcb)
Of Students From Institutes Of
Higher Learning In Malaysia |
| title_full | Discretionary Collaborative Behaviour (Dcb)
Of Students From Institutes Of
Higher Learning In Malaysia |
| title_fullStr | Discretionary Collaborative Behaviour (Dcb)
Of Students From Institutes Of
Higher Learning In Malaysia |
| title_full_unstemmed | Discretionary Collaborative Behaviour (Dcb)
Of Students From Institutes Of
Higher Learning In Malaysia |
| title_short | Discretionary Collaborative Behaviour (Dcb)
Of Students From Institutes Of
Higher Learning In Malaysia |
| title_sort | discretionary collaborative behaviour dcb of students from institutes of higher learning in malaysia |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/36385/1/AAMJ_13.2.1.pdf |
| work_keys_str_mv | AT huamhontat discretionarycollaborativebehaviourdcbofstudentsfrominstitutesofhigherlearninginmalaysia AT jantanmuhamad discretionarycollaborativebehaviourdcbofstudentsfrominstitutesofhigherlearninginmalaysia AT mohdnoormohdnasser discretionarycollaborativebehaviourdcbofstudentsfrominstitutesofhigherlearninginmalaysia |