A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah
The objective of this study was to evaluate compliance to the clients' charter in a dental clinic and factors that may affect the updating of the charter. Our clients' charter states that registration time is within 10 minutes and waiting~room time before being seen by the dentist is wit...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Malaysian Public Health Physicians’ Association
2005
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| Subjects: | |
| Online Access: | http://eprints.usm.my/37311/1/50-571.pdf |
| _version_ | 1825833635756900352 |
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| author | Loke, Shuet Toh Roslan, Husniyati |
| author_facet | Loke, Shuet Toh Roslan, Husniyati |
| author_sort | Loke, Shuet Toh |
| collection | USM |
| description | The objective of this study was to evaluate compliance to the clients' charter in a dental clinic and factors that may affect the
updating of the charter. Our clients' charter states that registration time is within 10 minutes and waiting~room time before being
seen by the dentist is within 30 minutes. Convenience sampling was carried out over two weeks. Only j)atients above 12 years .
treated by dental officers were included. Data recorded included registration and waiting~room time, treatment time, punctuality
of patients and workload of officers. There were a total of 532 patients (407 wa!i,-in/outpatients, 125 appointments). Results
show that the mean waiting~room time for all patients was not compliant to the clients' charter (42.7 ± 23.8 min for wal1<.~in;
44.9 ± 32.7 min for appointments). Only 33% were seen within 30 min whilst about 23% waited for more than 60 minutes.
The mean registration time (17.9 ± 12.8 min) was non-compliant everyday except on Thursdays where there were very few
patients. Waiting time for elderly patients was not statistically significant from the younger patients. About 36% of appointment
patients were seen within 30 minutes; although half of them were late. Extractions, dentures and examination and diagnosis
(£&0) took the shortest time with about 88%,91% and 98% completed within 30 minutes respectively. There was variable
individual speed and number of patients managed by different operators, although the majority was first-year dental officers.
Factors that may contribute to waiting time included number of patients per day, operator and punctuality of patients. |
| first_indexed | 2024-03-06T15:10:47Z |
| format | Article |
| id | usm.eprints-37311 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:10:47Z |
| publishDate | 2005 |
| publisher | Malaysian Public Health Physicians’ Association |
| record_format | dspace |
| spelling | usm.eprints-373112017-11-02T03:55:44Z http://eprints.usm.my/37311/ A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah Loke, Shuet Toh Roslan, Husniyati RK1-715 Dentistry The objective of this study was to evaluate compliance to the clients' charter in a dental clinic and factors that may affect the updating of the charter. Our clients' charter states that registration time is within 10 minutes and waiting~room time before being seen by the dentist is within 30 minutes. Convenience sampling was carried out over two weeks. Only j)atients above 12 years . treated by dental officers were included. Data recorded included registration and waiting~room time, treatment time, punctuality of patients and workload of officers. There were a total of 532 patients (407 wa!i,-in/outpatients, 125 appointments). Results show that the mean waiting~room time for all patients was not compliant to the clients' charter (42.7 ± 23.8 min for wal1<.~in; 44.9 ± 32.7 min for appointments). Only 33% were seen within 30 min whilst about 23% waited for more than 60 minutes. The mean registration time (17.9 ± 12.8 min) was non-compliant everyday except on Thursdays where there were very few patients. Waiting time for elderly patients was not statistically significant from the younger patients. About 36% of appointment patients were seen within 30 minutes; although half of them were late. Extractions, dentures and examination and diagnosis (£&0) took the shortest time with about 88%,91% and 98% completed within 30 minutes respectively. There was variable individual speed and number of patients managed by different operators, although the majority was first-year dental officers. Factors that may contribute to waiting time included number of patients per day, operator and punctuality of patients. Malaysian Public Health Physicians’ Association 2005 Article PeerReviewed application/pdf en cc_by http://eprints.usm.my/37311/1/50-571.pdf Loke, Shuet Toh and Roslan, Husniyati (2005) A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah. Malaysian Journal of Public Health Medicine, 5 (2). pp. 50-57. ISSN 1675-0306 https://www.mjphm.org.my/mjphm/journals/Volume%205%20(2)%20:%202005/50-57.pdf |
| spellingShingle | RK1-715 Dentistry Loke, Shuet Toh Roslan, Husniyati A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah |
| title | A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah |
| title_full | A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah |
| title_fullStr | A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah |
| title_full_unstemmed | A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah |
| title_short | A Study on the Client’s Charter in the Teluk Wanjah Dental Clinic, Kedah |
| title_sort | study on the client s charter in the teluk wanjah dental clinic kedah |
| topic | RK1-715 Dentistry |
| url | http://eprints.usm.my/37311/1/50-571.pdf |
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