| Summary: | Small and medium enterprises (SMEs) are the main contributor toward prospering the Malaysian
economy [1]. Despite the fact that Malaysia is a fast growing economy in South-East Asia, death of SMEs
is unavoidable. An exploratory study was conducted to investigate the factors that have an impact on
business performance and success in Malaysia. Interviews with SMEs from different industries were
conducted. Several factors were found to contribute to the success of business. The factors are classified
into financial and non-financial determinants. These factors include customer satisfaction, service quality,
experience, business expansion, competitor orientation, solving problems, cash flow, and the amount of
sales and revenue. Building on these interviews, a discussion and conclusion have been provided.
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