Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad
POS Malaysia Berhad is a premier postal service provider in Malaysia. POS Malaysia Berhad provides postal services throughout Malaysia; handling million of mail and items per day through a network of over 1,000 touch points countrywide includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self-service Te...
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| Format: | Thesis |
| Language: | English |
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2014
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| Online Access: | http://eprints.usm.my/44385/1/YUSLIZA%20BINTI%20MD%20YUSSOFF.pdf |
| _version_ | 1797011175646429184 |
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| author | Md Yussoff, Yusliza |
| author_facet | Md Yussoff, Yusliza |
| author_sort | Md Yussoff, Yusliza |
| collection | USM |
| description | POS Malaysia Berhad is a premier postal service provider in Malaysia. POS Malaysia Berhad provides postal services throughout Malaysia; handling million of mail and items per day through a network of over 1,000 touch points countrywide includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self-service Terminal), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents. The evolution of technology over the years saw the emergence of digital media or internet changing the customer behaviours. According to annual report 2013, POS Malaysia Berhad service changed from traditional postal services to becoming one-stop provider of communications, |
| first_indexed | 2024-03-06T15:30:29Z |
| format | Thesis |
| id | usm.eprints-44385 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:30:29Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | usm.eprints-443852019-05-23T01:15:37Z http://eprints.usm.my/44385/ Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad Md Yussoff, Yusliza HF5001-6182 Business POS Malaysia Berhad is a premier postal service provider in Malaysia. POS Malaysia Berhad provides postal services throughout Malaysia; handling million of mail and items per day through a network of over 1,000 touch points countrywide includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self-service Terminal), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents. The evolution of technology over the years saw the emergence of digital media or internet changing the customer behaviours. According to annual report 2013, POS Malaysia Berhad service changed from traditional postal services to becoming one-stop provider of communications, 2014 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/44385/1/YUSLIZA%20BINTI%20MD%20YUSSOFF.pdf Md Yussoff, Yusliza (2014) Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Md Yussoff, Yusliza Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad |
| title | Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad |
| title_full | Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad |
| title_fullStr | Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad |
| title_full_unstemmed | Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad |
| title_short | Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad |
| title_sort | creating sustainable competitive advantage through service innovation a case study of poslaju in pos malaysia berhad |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/44385/1/YUSLIZA%20BINTI%20MD%20YUSSOFF.pdf |
| work_keys_str_mv | AT mdyussoffyusliza creatingsustainablecompetitiveadvantagethroughserviceinnovationacasestudyofposlajuinposmalaysiaberhad |