A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
Leading manufacturers in various industries are focusing on improving the reverse logistics process in order to recapture revenue and retain customers. Warranty returns plays a vital role in the entire supply chain network. It delivers value by enhancing higher levels of customer loyalty & reten...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://eprints.usm.my/44452/1/LEE%20KOK%20PENG.pdf |
| _version_ | 1797011188147552256 |
|---|---|
| author | Lee, Kok Peng |
| author_facet | Lee, Kok Peng |
| author_sort | Lee, Kok Peng |
| collection | USM |
| description | Leading manufacturers in various industries are focusing on improving the reverse logistics process in order to recapture revenue and retain customers. Warranty returns plays a vital role in the entire supply chain network. It delivers value by enhancing higher levels of customer loyalty & retention. The management project case study takes a vertical look at reverse logistics, examining the warranty returns challenges faced by the reverse logistics division in a well-known semiconductor corporation. |
| first_indexed | 2024-03-06T15:30:40Z |
| format | Thesis |
| id | usm.eprints-44452 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:30:40Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | usm.eprints-444522019-05-30T02:33:11Z http://eprints.usm.my/44452/ A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction Lee, Kok Peng HF5001-6182 Business Leading manufacturers in various industries are focusing on improving the reverse logistics process in order to recapture revenue and retain customers. Warranty returns plays a vital role in the entire supply chain network. It delivers value by enhancing higher levels of customer loyalty & retention. The management project case study takes a vertical look at reverse logistics, examining the warranty returns challenges faced by the reverse logistics division in a well-known semiconductor corporation. 2014 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/44452/1/LEE%20KOK%20PENG.pdf Lee, Kok Peng (2014) A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Lee, Kok Peng A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction |
| title | A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction |
| title_full | A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction |
| title_fullStr | A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction |
| title_full_unstemmed | A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction |
| title_short | A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction |
| title_sort | case study on improving business to business warranty returns warehouse dock to receipt throughput time in sustaining customers satisfaction |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/44452/1/LEE%20KOK%20PENG.pdf |
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