Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisati...
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| Format: | Thesis |
| Language: | English |
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2014
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| Online Access: | http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf |
| _version_ | 1825835112060682240 |
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| author | Choo, Ling Suan |
| author_facet | Choo, Ling Suan |
| author_sort | Choo, Ling Suan |
| collection | USM |
| description | Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation.
Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisations, such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation of Resources Theory', posited a positive and significant relationship between three bases of resources (organisation, job. and personal) and SO-OCB. |
| first_indexed | 2024-03-06T15:32:50Z |
| format | Thesis |
| id | usm.eprints-45225 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:32:50Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | usm.eprints-452252019-08-08T01:36:28Z http://eprints.usm.my/45225/ Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement Choo, Ling Suan HD28-70 Management. Industrial Management Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisations, such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation of Resources Theory', posited a positive and significant relationship between three bases of resources (organisation, job. and personal) and SO-OCB. 2014-08 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf Choo, Ling Suan (2014) Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | HD28-70 Management. Industrial Management Choo, Ling Suan Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement |
| title | Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement |
| title_full | Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement |
| title_fullStr | Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement |
| title_full_unstemmed | Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement |
| title_short | Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement |
| title_sort | service oriented organisational citizenship behaviour in malaysian upscale hotels the role of organisational resources job resources personal resources and work engagement |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf |
| work_keys_str_mv | AT choolingsuan serviceorientedorganisationalcitizenshipbehaviourinmalaysianupscalehotelstheroleoforganisationalresourcesjobresourcespersonalresourcesandworkengagement |