Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement

Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement

Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisati...

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Bibliographic Details
Main Author:	Choo, Ling Suan
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf

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